Version 2026-08-07 · Last updated 7 August 2026
Privacy Policy
Read how ChopFood handles your personal data. See also our Terms of Service and Cookie notice.
Who we are
ChopFood ("we", "us") operates a food ordering and restaurant management platform in selected African markets. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, mobile apps, and related services.
Data we collect
We may collect: name, phone number, email address, delivery address and GPS coordinates, order history, support chat messages, device and push notification tokens, payment references (processed by PayBitt — we do not store card or mobile-money PINs), IP address and approximate location for fraud prevention, and account security logs (sign-in times, device type).
Why we use your data
We process data to provide the marketplace (show restaurants, take orders, deliver food), authenticate you, send order and delivery updates (SMS and push), comply with law, resolve disputes, and improve our service. Marketing messages are sent only if you opt in.
Legal bases
Depending on your country, we rely on: performance of a contract (fulfilling orders), legitimate interests (security, fraud prevention), consent (marketing, optional cookies on web), and legal obligation (tax, regulatory requests).
Sharing with third parties
We share data with processors that help us operate: PayBitt (payments), SMS providers (Moolre, Africa's Talking), Expo (push notifications), geocoding services (Google Maps, OpenStreetMap Nominatim), and IP geolocation providers. Restaurants receive the information needed to prepare and deliver your order. We do not sell personal data.
Retention
Active account data is kept while your account exists. If you delete your account, we remove your profile from customer-facing systems and anonymize active records. A secure archive of certain identifiers may be retained for up to five (5) years where required for legal claims, tax, or regulatory requests, after which data is permanently deleted.
Your rights
You may request access to your data, export a copy (available in Account → Privacy), correct inaccurate data, withdraw marketing consent, and delete your account. Contact privacy@chopfood.com for requests we cannot fulfill in-app. You may lodge a complaint with your local data protection authority.
Security
We use encryption in transit (HTTPS), hashed passwords, rate-limited authentication, audit logging, and access controls. No system is perfectly secure; please use a strong password and keep your device updated.
Children
Our services are not directed at children under 16. We do not knowingly collect data from children.
Changes
We may update this policy. Material changes will be reflected by a new version date. Continued use after changes constitutes acceptance where permitted by law.
Contact
Privacy enquiries: privacy@chopfood.com